A buyer may have a supplier message admitting that goods are missing, yet the platform still asks for more evidence or inspection. This is frustrating, but the buyer should not rely on the admission alone. The case needs quantity evidence that connects the admission to the order.
The goal is to show what was ordered, what shipped, what arrived, what is missing, and where the supplier admitted responsibility.
Turn the admission into evidence
Save the supplier admission with date, sender, order number, and surrounding context. Then connect it to the invoice, packing list, carton photos, tracking records, and delivery proof.
For missing cartons, read the missing carton checklist. DDPexpert’s China freight forwarding guide explains why carton and custody evidence matters.
Evidence to upload
- Original quantity and product list.
- Commercial invoice and packing list.
- Tracking numbers for each carton.
- Delivered carton photos and weights.
- Supplier admission of missing goods.
- Requested remedy: refund, replacement, or partial refund.
If inspection is requested
Ask what the inspection needs to verify and whether the supplier’s written admission can reduce the scope. If inspection cost is high, ask whether existing quantity and shipping evidence can be accepted.
For dispute-stage inspection cost, use the dispute inspection cost guide. DDPexpert’s product sourcing process guide helps prevent missing-quantity disputes in future orders.
Final recommendation
A supplier admission is powerful, but it should be packaged with order, carton, tracking, and delivery evidence. Make the missing quantity easy to verify.
