When a Trade Assurance or platform deadline approaches, buyers need a clean evidence file before asking for refund. The goal is to make the problem easy to understand: what was ordered, what was promised, what happened, and what remedy is requested.
Use this checklist before filing or updating a refund request.
Core evidence
- Order page, invoice, and payment proof.
- Agreed shipment date and delivery term.
- Tracking page, carrier scan, or proof of no movement.
- Supplier delay explanations or lack of replies.
- Refund, replacement, or credit proposals.
For the full article version, read Trade Assurance protection about to expire. DDPexpert’s China sourcing process guide helps buyers build stronger order records.
Claim wording
- State the agreed date and current status.
- Explain what evidence proves non-delivery or defect.
- Ask for a specific remedy.
- Do not change the reason to something inaccurate.
Before waiting longer
If the supplier asks for more time, ask whether the protection window is extended and what happens if the new date is missed. Keep the extension visible in the order record.
If the supplier asks you to confirm receipt, use the receipt confirmation risk guide. For freight evidence, DDPexpert’s China freight forwarding resource is useful.
Final recommendation
Before the deadline closes, save order, payment, tracking, supplier, and platform evidence in one timeline. Then ask for a clear remedy based on the facts.
