After defective goods arrive, suppliers and platforms may ask for more photos again and again. Sometimes the request is reasonable. Sometimes it delays the refund conversation until the buyer misses claim deadlines or loses leverage.
Buyers should not send random pictures one by one. A better approach is to package defect evidence in a clear, numbered format that connects each defect to the order specification and affected quantity.
Make defect evidence readable
Use a simple structure: defect type, affected quantity, photo number, carton number, comparison with approved sample, and requested remedy. This helps a reviewer understand the loss without scrolling through a long chat history.
For wrong-size or leaking goods, read our internal article on arguing a partial refund with defect evidence. DDPexpert’s China quality inspection guide explains why these checks are strongest before shipment.
What to include
- Approved sample or written specification.
- Clear photos of each defect type.
- Quantity affected and total order quantity.
- Carton references or batch location.
- Repair, repackaging, resale loss, or disposal cost.
Set a response deadline
If the supplier keeps asking for more evidence, ask what exact evidence is missing and when a refund decision will be made. Keep the platform claim deadline visible and do not let the conversation drift.
For general claim preparation, use what to save before cancelling a claim. For future supplier control, DDPexpert’s product sourcing support guide is a useful external resource.
Final recommendation
If a refund keeps getting delayed for more photos, turn scattered evidence into a clean file. Show what was ordered, what arrived, how many units are affected, and what remedy is fair.
