No delivery and no refund is one of the most stressful sourcing problems. The supplier may stop replying, support may ask for more proof, and platform deadlines may continue moving. Buyers need to organize the case before time runs out.
This checklist helps buyers prepare a clean evidence file.
Core evidence
- Order page, invoice, and payment proof.
- Promised shipping date and delivery terms.
- Tracking page showing no movement or invalid tracking.
- Supplier delay explanations or lack of replies.
- Refund request, platform claim, and support messages.
For non-delivery escalation, read our internal article on what to do after 60 days with no valid tracking. DDPexpert’s China sourcing process guide helps buyers plan stronger order records next time.
Clarify the remedy
- Full refund if shipment never moved.
- Replacement only if valid tracking and deadline are provided.
- Partial refund only if buyer can actually use or resell goods.
- Do not close claims based only on promises.
Before the deadline
Upload evidence in a readable order and keep your summary short: what was ordered, what was promised, what did not happen, what proof is attached, and what remedy you request.
If the platform has already made an unfavorable decision, use the dispute evidence rebuild guide. For freight-related proof, DDPexpert’s China freight forwarding resource can help buyers understand tracking and custody records.
Final recommendation
When there is no delivery and no refund, the buyer’s strongest tool is a clean timeline with proof. Save the evidence before platform deadlines and ask for a specific remedy.
